1. Open an Internet Explorer browser window.
2. Click 'Tools' in the top menu bar and select 'Internet Options.'
3. Select the 'Advanced' tab.
4. Check the box labeled 'Disable script debugging' in Internet Explorer 6 or earlier. If you use Internet Explorer 7 or 8, check two boxes: 'Disable script debugging (Internet Explorer)' and 'Disable script debugging (Other).'
5. Uncheck the adjacent box labeled 'Display a notification about every script error.'
6. Click 'OK' to confirm your changes.
Using 'Internet Options' Panel
1. Find 'Internet Options' within the computer's control panel and click on the 'Security' tab.
2. Click on the 'Custom Level' button and find the 'ActiveX' section. Mark 'Prompt' for all of the settings except for the two that indicate exceptions.
3. Save settings when prompted to do so, and reboot the computer.
Using the Run Function
4. Go to the 'Start' menu and go to the 'Run' function.
5. Enter 'regsvr32 msxml3.dll' (without quotes). Click the 'OK' button. The prompt will appear again. Click 'OK'.
6. Restart the computer and open a browser. Check to see if that fixed the problem.
Software Missing
7. Note the ActiveX error or errors that you are getting when you surf the Web.
8. Do a Web search for the error.
9. Many times users can find resources regarding specific errors on the Web and sometimes the site they come across allows them to download a solution.
Registry Cleaning Software
10. Do a Web search for 'registry cleaning software' and you will find a dozen or so viable options.
11. Download the software.
12. Run the software and follow the instructions. Reboot the computer and check for problems.
Removing Trojan.Fake.Alert
1. Go to the 'Start' menu on your desktop, then 'Settings,' then 'Control Panel.' Once in Control Panel, go to 'Add/Remove Programs'; in there, find the Trojan.Fake.Alert program. Select that program and click 'Uninstall' to remove it from your computer.
2. Open your Task Manager by going to the 'Start' menu again and selecting 'Run.' In 'Run,' type in 'taskmgr'. Once in the Task Manager, click on the 'Process' tab and then select the Trojan.Fake.Alert processes that are running on your computer. They will be under the following names: users32.exe; rpnqrdnm.exe; susp.exe; tcpservice2.exe, and runsrv32.exe. Highlight these processes individually and hit the 'End Process' button for each process that is running. Exit Task Manager when you have finished.
3. Find where the the Trojan.Fake.Alert DLL files are located on your computer by going to the 'Start' menu and selecting 'Search.' Choose 'Search all files and folders,' and type in 'Trojan.Fake.Alert' to find what directory it is located in (e.g. C:\User\'YourName'\MyDocuments\Trojan.Fake.Alert.DLL). The DLL files you must find the location for are the following: zserv.dll; runsrv32.dll; pynix.dll; wstart.dll;bridge.dll; jao.dll; winflash.dll; questmod.dll, and udpmod.dll. Write down the full location of these files (e.g. 'C:\User\'YourName'\MyDocuments\WStart.DLL').
4. Go to the 'Start' menu and go to 'Run.' In the 'Run' box, type in 'cmd' and hit 'OK.' When this program opens, type in 'cd' where the cursor is blinking, and press 'Enter' to change the current directory to the one in which the Trojan.Fake.Alert DLL files exist. You'll be taken to something like C:\User\'YourName'>. Type in the rest of the Trojan.Fake.Alert DLL file location after the arrow (e.g. 'C:\User\'YourName'>MyDocuments\WStart.DLL) and press 'Enter.' Once you are at that file, type in 'regsvr32 /u' right in front of the file name, leaving a space between the 'u' and the file name (e.g. 'regsvr32 /u WStart.DLL'). Press 'Enter' to remove this file, and repeat this step for the remaining DLL files.
5. Open the 'Run' program again. Type in 'regedit' and press 'OK' to open the Registry Editor. Once you're in the Registry Editor, look for the following Trojan.Fake.Alert registry keys on the left side of the program: HKEY_CLASSES_ROOT\clsid\{60e2e76b-60e2e76b-60e2e76b-60e2e76b-60e2e76b}.Once you find these keys, right-click on them and select 'Modify,' then 'Delete.'
1. Click the 'Downloads' button at the top of the Adobe homepage at Adobe.com. Click the 'Get Flash' button in the upper right corner of the 'Downloads' page.
2. Click the 'Different Operating System or Browser' button if Adobe incorrectly identifies your operating system or browser. Click 'Download Now' to download the file to your computer.
3. Wait for the download to complete and exit out of the browser. Click the yellow 'Install' button within the box that appears after the download completes. Wait for the install to complete, then re-launch your browser and resume enjoying Adobe Flash applications.
1. Click the 'Start' button on the taskbar.
2. Click 'Shutdown' and select 'Restart in MS-DOS mode.' Your computer will reboot into MS-DOS.
3. Type 'cd windows\system' without the quotes and press 'Enter.' This command switches the directory to the msjava.dll location.
4. Type 'ren msjava.dll msjava.old' without the quotes and press 'Enter.' The 'ren' command renames the file.
5. Type 'exit' without the quotes and press 'Enter.'
6. Restart your computer.
7. Run the Internet Explorer 5 setup from your computer or off a CD-ROM. Reinstalling Internet Explorer 5 will reinstall the msjava.dll file onto your computer.
1. Get started on installing the ActiveX plug-in for Mozilla Firefox by opening your Firefox web browser. Since Mozilla Firefox does not currently support ActiveX, you will have to use the plug-in of ActiveX instead.
2. To download the ActiveX plug-in, see the third link under References below. Match the Firefox browser version you have to the correct ActiveX plug-in.
3. Install the ActiveX plug-in that matches your browser version. Not every plug-in for ActiveX will work with each of the different browser version, so make sure you match them accordingly or you may run into compatibility issues.
4. Restart the browser once you have completely installed the ActiveX plug-in for Mozilla Firefox. You may be prompted to restart your computer to fully install the feature.
1. Right-click on the 'Start' button in the bottom left corner and select 'Explore' from the options that pop up. This will open Windows Explorer. In the left panel of Windows Explorer, navigate to the system folder for the version of Windows you're currently using. The exact file path for the system folder varies by version. In 32-bit XP and Vista, it's 'C:\Windows\System32.' In 64-bit versions of XP and Vista, it's 'C:\Windows\SysWOW64.' In 2000 and NT, it's 'C:\WINNT\System32.' In 95, 98 and ME, it's 'C:\Windows\System.'
2. Left-click on the system folder once to display its contents in the right panel, then browse through the contents for the acroiehelper.dll file. When you find it, right-click the file and select 'Delete' from the options that pop up. This will move the file to the Recycle Bin.
3. Click the 'Start' button and select 'Run' from the Start Menu. In the Run window, type 'cmd' and click the 'Run' button.
4. In the command window, type 'regsvr32 /u C:\Windows\System32\acroiehelper.dll.' Note that this is the command for 32-bit versions of XP and Vista; if you're using another version, edit the file path after 'C:\' to match the system folder file path specified for your Windows version in the first step. Once you've entered this line, press 'Enter.'
5. Close the command prompt window and the Windows Explorer window. Acroiehelper.dll has now been completely removed. If you wish, you can empty the Recycle Bin to delete the last remnants.
1. Check the status of the Steam server. If you cannot access the page or the page states an error on the server, you are done troubleshooting. Wait until the Steam server is active again and the missing steam.dll error message will not appear.
2. Click on the green button in the upper righthand corner of the Steam server status page titled 'Install Steam.' A new page will appear.
3. Click on the button 'Install Steam Now.' Depending on your Internet browser, follow the steps to download the new Steam software package but do not install it yet.
4. Check and change your firewall settings to allow access to Steam.
5. Check and change your router port settings to allow access to Steam.
6. Install or reinstall the downloaded Steam software package.
7. Reboot your computer.
1. Click the 'OLEACC.DLL' page in Resources.
2. Click 'Download' under 'Free Download.'
3. Click 'Download OLEACC.DLL.' Save the file to the 'System32' directory in the 'Windows' directory on your 'C' drive.
4. Click 'Start,' 'Run,' type 'cmd' and press 'Enter.'
5. Type 'regsvr32 OLEACC.DLL' and press 'Enter.'
1. Start your Visual Basic program.
2. Choose 'New Project' from the 'File' menu.
3. Click the 'Reference' tab in your new program and select 'Microsoft ADO Ext. 2.x for DDL and Security' from the menu that appears. Click the 'Microsoft ActiveX Data Objects 2.x Library' file in the menu.
4. Click the 'Load Method' tab and then paste the Microsoft-developed code into the box. This code is available from Microsoft's support site.
5. Save the file to your computer from the 'File' menu.
End Processes
1. Press "Ctrl" + "Shift" + "Escape" or "Ctrl" + "Alt" + "Delete" to open the Task Manager.
2. Click the "Processes" tab and then click "Show Processes From All Users."
3. Click "loveletter.doc.exe" and then click "End Process."
4. Click "winlogon.exe" and then click "End Process."
5. Close the Task Manager.
Delete Registry Values
6. Click "Start" and type "regedit" into the "Search" box and press "Enter." The Registry Editor opens.
7. Delete each of the following registry values from the left pane of the Registry Editor. Note that deleting the wrong registry value can cause significant system wide errors and thus you should exercise caution during this step or have it done by a computer technician.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\DLL32=dllhost.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\@=C:\winlogon.exe
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools=1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\exefile\Shell\Open\Command\@="%System%\loader32.com" %1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\dllfile\Shell\Open\Command\@="1" %*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions=1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\HideFileExt\CheckedValue=1
8. Close the Registry Editor.
Delete Files
9. Click "Start," then click on the "Search" box.
10. Search for each of the following files using the "Search" box. Delete each file that you find by right-clicking on the file and selecting "Delete."loveletter.doc.exe
winlogon.exe
loader32.com
dllhost.dll
outlook.vbs
sender.vbs
11. Restart your computer.
1. Open the Run dialog by clicking 'Start,' then 'Run.'
2. Open the registry editor by typing 'regedit' into the Run dialog window, then pressing 'Enter.'
3. Click the plus sign next to 'HKEY_CLASSES_ROOT' in the Registry Editor window.
4. Click the plus sign next to 'Applications' under 'HKEY_CLASSES_ROOT' in the Registry Editor window.
5. Delete the 'Shimgvw.dll' registry entry by right-clicing it under 'Applications,' then clicking 'Delete.'
6. Activate the registry changes by restarting your computer. Click 'Start,' 'Shut Down,' then 'Restart.'
7. Open the Run dialog by clicking 'Start,' then 'Run.'
8. Repair the Picture & Fax Viewer dll file by typing 'regsvr32 %systemroot%\system32\shimgvw.dll' into the Run dialog window, then pressing 'Enter.'
9. Restart the computer by clicking 'Start,' 'Shut Down,' then 'Restart.'
1. Go to the free DLL download website (see link in the References section) and click 'Download msimg32.dll.'
2. Click 'Save' in the confirmation pop-up to begin the download.
3. Right-click the saved 'msimg32.dll' file and select 'Copy.' Go to the 'Start' menu, click 'My Computer' or 'Computer,' double-click the 'C:' drive, double-click the 'Windows' folder and then the 'System32' folder. Right-click anywhere in a blank space and select 'Paste.' Click 'Yes' to overwrite the existing file (if any.)
4. Go to the 'Start' menu, type 'run' in the 'Start Search' box and hit 'Enter.' Type the following string in the search field and hit 'Enter' to register the msimg32.dll:Regsvr32 'C:\Windows\System32\msimg32.dll'
5. Restart your computer.
1. Download the msdart.dll file (see 'Resources').
2. Right-click the saved DLL file and click 'Copy.' Go to the 'Start' menu, click 'Computer,' double-click the 'C:' drive, double-click the 'Windows' folder and then the 'System32' folder. Right-click anywhere in a blank space and click 'Paste.'
3. Go to the 'Start' menu, type 'run' in the 'Start Search' box and press 'Enter.' Type Regsvr32 'C:\Windows\System32\msdart.dll' in the search field and hit 'Enter' to register the DLL. Click 'Yes' in the pop-up to confirm the registration.
4. Restart your computer.
1. Close all Internet Explorers browser windows except for one. Click the 'Tools' drop-down menu and click 'Internet Options' at the bottom of the list. The Internet options window displays onscreen.
2. Click the 'Advanced' tab. Click the 'Reset' button under the Reset Internet Explorer settings section. The Reset Internet Explorer Settings warning window pops up onscreen.
3. Click the 'Reset' button to begin the process. Click the 'OK' button when the window 'For changes to take effect, you will need to restart Internet Explorer' displays.
4. Click the 'OK' button to exit the Internet Options window. Close Internet Explorer and reopen it.
Reinstalling Application
1. Reinstall the freeware application in question. A number of factors could contribute to a corrupted program such as multiple applications being open simultaneously or antivirus software actively scanning your computer during program installation.
2. Go to the 'Start' menu and launch the 'Control Panel' applet. Click on 'Uninstall a Program' to launch the Windows 'Add or Remove Programs' feature.
3. Locate the freeware program you wish to remove, highlight it and click 'Uninstall.' Follow all necessary instructions given by the setup wizard until the application is removed from your computer.
4. Reinstall the freeware program as you initially installed it on your PC. If you installed it through an Internet download or CD-ROM, double click on the main installation file to launch the program's installation wizard and follow all setup instructions.
Using Compatibility Mode
5. Use the Windows Compatibility Mode to ensure the freeware program is capable of running with your operating system. Depending on the application at hand, it may not be fully compliant with newer operating systems. Thankfully, Microsoft Windows can force a software emulation of the operating system it runs on through its Compatibility Mode feature. Before proceeding, take note of the program's system requirements through its user's manual or main Internet homepage.
6. Right click on the program's main executable file and select 'Properties.' Go to the 'Compatibility' tab and select 'Run this Program in Compatibility Mode For.' Select the operating system best suited for the freeware application judging by the program's main system requirements previously noted.
7. Select other potentially useful settings such as 'Run in 640 x 480 Screen Resolution' and 'Run in 256 Colors.' Depending on the program's age, it may require a simpler setting like the aforementioned ones. Click on 'OK' to save all settings. Launch the freeware program to ensure it is no longer presenting any issues previously experienced.
Researching Error Code
8. Take note of any error code generated by the freeware application or any other odd behavior. If an error is displayed or if the program reacts in any given way while in use, there may be a relatively high chance of finding the source of the problem through further research.
9. Inspect the program's user's manual in the event the error message in question is commonly known. If present, there may be possible fixes or workarounds listed, all of which depend on the program in question.
10. Perform an Internet search on the error message given by the program in question. Use quotation marks and write the exact error message given or the exact behavior presented by the freeware application. In many cases, there may be other users experiencing a similar problem who often offer solutions to fix the PC freeware program at hand.
1. Press 'Ctrl,' 'Shift' and 'Esc' simultaneously to open the Windows Task Manager. If a process named 'wscript.exe' is running, select it and click the 'End Process' button. The Microsoft Windows-based Script Host, as wscript.exe is fully named, is a legitimate part of Windows, but MS32DLL.dll.vbs needs it to run, so ending the process will stop the script.
2. Click on 'Computer' in the Start menu and press the 'Alt' key. Click on 'Tools' and 'Folder Options' and switch to the View tab. Select the 'Show hidden files and folders' radio button and click 'OK.' Browse in drive 'C:' and the Windows folder for MS32DLL.dll.vbs and delete it. If you can't find the file in either of those locations, press 'F3' to search your entire system for it. If you have multiple storage devices, look for the virus in each drive.
3. Press the Windows logo key and the letter 'R' simultaneously to open the Run dialog. Enter the command 'Regedit' to open the Windows Registry Editor. Browse to 'Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\Run' and delete any entry with MS32DLL in the title. Browse to 'Computer\HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main' and see whether the Window Title key has the value 'Hacked by Godzilla.' Delete it if this is the case.
4. Press the Windows logo key and the letter 'R' once more and enter the command 'msconfig.' Switch to the Startup tab and uncheck any listings containing MS32DLL. Press 'OK' and restart your computer.
1. Click on the link in Resources. You will be taken to the DivX website. DivX has its own media player and provides codecs for other media players (data that will allow other formats to be played properly).
2. Click 'Free Download' under 'Download Divx 7.' Click 'Save File' when prompted and the installation will begin.
3. Select the DivX download icon and follow the installation wizard steps to complete the program setup. The installation will include not only the DivX player but also the codec for Windows Media Player
4. Open Windows Media Player again and try to play the file. It should run smoothly without any issue now.
1. Click the MSVCR70.DLL page (see Resources).
2. Click 'Go to the download page for msvcr70.dll' and click 'Download.' Select 'Save' and save the file to your desktop.
3. Right-click 'Start' and select 'Explore.' Open 'Computer,' 'C,' and open 'Windows.'
4. Open the file on your desktop. Drag and drop its contents (the MSVCR70.DLL file) to the 'System32' directory located in the 'Windows' directory.
5. Select 'Yes' if asked whether you wish to overwrite the existing file.
1. Reinstall any original software that generates error messages related to .dll files. Since .dll files are often installed fresh during the software installation process, reinstalling may work to repair numerous .dll files. In many cases, when only one program generates .dll error messages, simply reinstalling the program solves the issue. If you still need to reinstall more .dll files after this, proceed to the next step.
2. Access a website where .dll files can be downloaded for free. A link to one of these sites can be found below in the Resources section.
3. Search the site for the .dll files you need. The names of the problem .dll files will appear in the error messages; these are the .dll files you want to find. On the download page for each file, you should be able to review expanded details about the file, what programs use it and what it does. When you find a .dll file that you need, click the download link and save it to your computer.
4. Move the .dll files you download into the system folder for Windows. Every version of Windows has a system folder, but the name and location of the folder varies from one version to the next. In the 64-bit versions of XP and Vista, the folder can be found at 'C:\WindowsSysWOW64.' In the 32-bit versions of these systems, it's 'C:\Windows\System32.' In Windows 2000 and NT, it's 'C:\WINNT\System32.' In Windows 95 and 98, it's 'C:\Windows\System.'
5. Reboot your computer.
1. Visit the DLL-files website (see link in the Resources) for a free copy of the \"Xvidcore.dll\" and click on \"Download.\" Click \"Save\" in the confirmation pop-up to begin downloading the ZIP file.
2. Double-click the saved ZIP file and WinZIP or WinRAR will decompress the file automatically. Right-click the unarchived DLL file in WinZIP's or WinRAR's window and select \"Copy.\"
3. Click the \"Start\" menu, select \"My Computer\" or \"Computer,\" double-click the \"C:\" drive, double-click the \"Windows\" folder and then the \"System32\" folder.
4. Right-click anywhere in a blank space and select \"Paste.\" Click \"Yes\" to overwrite an existing file (if any.)
5. Click the \"Start\" menu and select \"Run.\" Type \"regsvr32 \"C:\\Windows\\System32\\xvidcore.dll\"\" and hit \"Enter.\" Click \"OK\" in the pop-up to confirm registaration and then restart your PC.
1. Click the Windows 'Start' button and select 'Run.' Enter 'regedit' in the text box, and press the 'OK' button. This opens the Windows registry editor.
2. Select the registry key you want to export. Click the 'File' menu item in the registry editor, and select 'Export.' Click the 'Save In' button to select a location for the saved file. You can save this file directly to a CD burner, a flash drive, a floppy disk or even a mapped drive to the second computer.
3. Select 'Registry Hive File' in the 'File Type' drop-down box. Click the 'Save' button to export the registry entries.
4. Click the Windows 'Start' button on the machine on which you want to import the exported file. Select 'Run' and then enter 'regedit' in the text box displayed. Press the 'OK' button to open the registry editor.
5. Click the 'File' menu item and then select 'Import.' Click the 'File In' button to open a dialog box. Select 'Registry Hive Files' from the drop-down box labeled 'File Type.' Select the location of the exported file you saved earlier, and click the 'Open' button. Wait while the registry hive files are imported.
1. Restart or turn on the computer that requires the urlmon.dll replacement. When it is fully booted, attempt to open your web browser (usually Internet Explorer). An error message should appear confirming that the needed DLL file is missing or corrupt.
2. Turn on your secondary computer. After it has finished booting, connect it to the Internet. Depending on your setup, this may either be wireless or a physical connection to an Ethernet port. If you do not know which you have, locate your modem and manually connect the Ethernet cable to your computer.
3. Open the secondary computer's browser. Locate and download a replacement urlmon.dll file from the Internet (see Resources for links). Save this file to your desktop for easy reference. Attach your flash drive to this computer.
4. Copy the downloaded urlmon.dll file onto your flash drive by opening the drive directory (open 'My Computer' and double-click on the drive), Then drag the DLL icon from your desktop to the flash drive window. Unplug the drive and reattach it to the other computer. Save the DLL file to the desktop.
5. Double-click the 'My Computer' icon on your desktop. Navigate to the link 'C:\Windows\system32' by entering your C: drive, then the 'Windows' folder, then the 'system32' folder. Copy the urlmon.dll file on your desktop into this folder, and restart your computer.
1. Defragment your hard drive regularly. If your hard disk is too fragmented -- files are too broken up -- Windows has to work harder to use and manage them. When it has to work too hard to read and use the files it needs, it will end up unable to run the basic user processes. Windows Explorer will be one of the first ones to stop working, so regular defragmentation of your hard drive will help a lot. If you have not defragmented it in a long time. the process can take a long time.
2. Reduce the number of programs running. If you have a lot of programs running simultaneously, it can use lots of memory (RAM). If your PC uses too much of its memory on running programs, it will not have enough left to run basic processes such as Explorer, and it will freeze or crash. Many programs run in the background without your knowing. Many of them are unnecessary; these are good ones to close. Press Control+Alt+Delete to see your task manager. Here you can see which applications and processes are running and end the ones that you do not need to run.
3. Reduce the number of programs that open at log-in. A common problem with Windows Vista and Windows 7 is that too many programs try to open when you start up your PC. This can use too much memory or cause so many programs to use the processor that it cannot handle them. At this point, a simple command such as opening a file or right clicking the desktop will cause Explorer to crash. To select which programs you want to open at startup, open your start menu, click 'Run' and type 'msconfig.' From the System Configuration menu that opens, select the Startup tab. From here you can choose which programs will open when you start your PC.
4. Use good anti-virus software. Windows Explorer errors can occur when a virus modifies or removes some of the files needed to run the computer properly. Removing these viruses will help reduce the impact they have on your PC's performance. After removing viruses, you might also have to run a registry-cleaning program. Registry files are often the ones that cause Explorer errors if you have viruses. A virus can remove or edit commands in the registry that are needed to run Explorer.
5. A last resort to fix Windows Explorer if it will not open at all and no other methods work is to reinstall your Windows operating system. This will erase all data on the hard drive, including all viruses or corrupt files that might have caused the Explorer errors, and install a fresh copy of Windows on your PC. Before doing this, be sure to back up all your important data.
Use the Manual Fix
1. Close Outlook Express. Go to the 'Start' menu and select 'Run.'
2. Type 'regsvr32 urlmon.dll' and press 'Enter.'
3. Type 'regsvr32 mshtml.dll' and press 'Enter.'
4. Type 'regsvr32 shdocvw.dll' and press 'Enter.'
5. Type 'regsvr32 browseui.dll' and press 'Enter.'
6. Type 'regsvr32 msjava.dll' and press 'Enter.'
Use Microsoft 'Fix It'
7. Close Outlook Express, Launch your Web browser and go to the Microsoft Support website.
8. Click the icon that says 'Microsoft Fix It.'
9. Click 'Save File' and wait for it to download.
10. Double-click on the setup file and allow the utility to fix the hyperlink problem.
Cannot Find Rundll32.exe Error Message
1. Search your drives and locate a copy of the file 'Rundll32.exe' if you are receiving the error message, 'Windows cannot find C:\Windows\Rundll32.exe. Make sure you typed the name correctly and try again.' A copy of 'Rundll32.exe' is likely found in the folder 'C:/Windows/ServicePackFiles/i386.'
2. Right-click the file and choose 'Copy.'
3. Navigate to the folder 'C:/Windows/System32.' Right-click in the folder and choose 'Paste.' If the file already exists, choose to overwrite it; it may have been corrupted.
4. Restart the computer.
Illegal Operation Error Message
5. Click 'Details' if you've received the error message, 'Rundll32--This program has performed an illegal operation and will be shut down.' The message reports a 'General Protection Fault' in module 'MMSYSTEM.DLL.'
6. Open 'Notepad,' or any text editor, and navigate to 'C:/Windows/system.ini.'
7. Add the line 'drivers=mmsystem.dll' (no quotes), and save the file.
8. Restart the computer.
Error Message at Program Start Up
9. Reinstall a recently removed program if you receive the error message, 'Error loading C:/Windows/System/filename.dll' when starting a program. If you have uninstalled a program incorrectly, a shared 'dll' file may have been removed.
10. Open 'Control Panel' and click 'Add/Remove Programs.'
11. Locate the program and click 'Remove.' During the process, a message may appear informing you of a shared file. Choose the option to keep the file.
12. Restart the Computer.
Error Message at Computer Start Up
13. Click 'Start' > 'Run' and type 'msconfig' (no quotes) in the box if you receive the error message, 'Error loading C:/Windows/System/filename.dll' when your computer boots up.
14. Click on the 'Startup' tab, then choose 'Disable All.'
15. Restart the computer. If the error message does not occur, then the error is caused by a program in the 'Startup' menu.
16. Repeat Step 1, and click the 'Startup' tab. Click the first program's box to place a check mark.
17. Restart the computer. If the error does not occur, repeat Steps 4 and 5, adding checked programs until the error returns, isolating the program causing the error.
18. Reinstall, uninstall or leave that program off the start menu.
19. Restart the computer.
1. Press the power button on the computer to start the boot up process then quickly insert the Windows XP installation CD into the CD/DVD drive of the Windows XP computer.
2. Press a key on the keyboard if the 'Press any key to continue...' message is displayed on the monitor.
3. Press the 'R' key when prompted to 'Repair a Windows XP installation by using the Recovery Console'.
4. Select the Windows XP installation from the list displayed that requires boot loader repair. In most cases only one installation will be listed.
5. Type the Administrator password when requested. If the Administrator account on the computer does not have a password then leave the password blank and press the 'Enter' key.
6. Type 'fixboot' and press the 'Enter' key.
7. Type 'exit' and then remove the Windows XP installation CD and reboot the computer.
1. Go to your "Start" menu and click on “Control Panel.”
2. Double click on “Add/Remove Programs” or “Programs and Features.”
3. Scroll down to “Zone Alarm” and select it.
4. Click the “Change/Remove” or “Remove” button and follow the uninstaller’s instructions and requests.
5. Restart the computer.
Install and Run CheckSUR
1. Log onto Windows with administrative rights. Click "Start." Type "cmd" into the search field at the bottom of the "Start" menu. Click "cmd.exe" to open the command prompt.
2. Type "reg add HKLM\COMPONENTS /v StoreCorruptTimeStamp /t REG_SZ /d “0″ /f" into the command prompt. Press "Enter."
3. Type "reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\CheckSUR\" into the command prompt. Press "Enter."
4. Download the System Update Readiness Tool from the Microsoft Download Center. Click "Run" or "Open" to launch the install wizard. Follow the onscreen instructions to install and run the tool.
5. Restart the computer after the System Update Readiness Tool has finished checking the system for errors. Relaunch Windows Update following the restart.
Register Wintrust.dll
6. Log onto Windows as an administrator. Click "Start." Type "cmd" into the search field. Click "cmd.exe."
7. Type "regsvr32 Wintrust.dll /s" into the command prompt. Press "Enter."
8. Exit from the command prompt. Relaunch Windows Update, and attempt to download and install the latest patches for the computer.
1. Click the "Start" button, then expand the "Programs" or "All Programs" menu to locate the ParetoLogic folder. Expand this folder as well, selecting the "Anti-Spyware" folder to access the items contained inside of it.
2. Click on the "Uninstall Anti-Spyware" item to begin the uninstallation of the ParetoLogic anti-spyware software. If the program is currently running, you will be asked if you want to stop it; click "Yes."
3. Open Windows Explorer by selecting the "Computer" or "My Computer" option from the Start menu or by holding the Windows key on your keyboard and pressing "E." Navigate to the hard drive that you installed ParetoLogic on, expand the "Program Files" folder, and delete the "ParetoLogic" folder if it still exists.
4. Navigate to the "Program Data" folder and delete the "ParetoLogic" folder there as well if one exists. Close Windows Explorer.
5. Open the Start menu again and expand the "Programs" or "All Programs" menu. Expand the "Accessories" menu, then expand the "System Tools" menu contained inside. Click on the "Scheduled Tasks" or "Task Scheduler" item to launch the Windows Task Scheduler.
6. Click the "ParetoLogic Registration" item in the Task Scheduler. Press the "Del" key or click on the "Delete This Item" option from the menu on the left in order to remove the ParetoLogic task that will cause errors once the program has been uninstalled.
1. Uninstall any other antivirus program that may be installed on your computer. Any other antivirus programs besides McAfee security center causes conflicts. To uninstall these programs, click the Windows 'Start' button and click the 'Control Panel.' Double-click 'Add or Remove Programs' to open the programs window. Scroll through and click the other installed antivirus program. Click 'Remove' to uninstall it from your computer.
2. Run a registry cleaner program to fix missing McAfee Security Center dll files and extensions. Most of the errors with McAfee occur in the registry, and repairing the registry will solve a great deal of problems. If you do not have a registry cleaner, download and install CCleaner free (see Resources).
3. Launch your program after it has installed and click the 'Registry' button on the left panel. Click 'Scan for issues.' CCleaner will search the registry for corrupt McAfee files. Click 'Fix selected issues' when the scan is complete and click 'Yes' to backup your registry.
4. Click 'Fix all Selected Issues' when the backup is complete and click 'OK' to repair the corrupt McAfee registry entries.
5. Download any available updates, patches and fixes if there are any from the McAfee website. To check for updates, navigate to the McAfee support page and click 'Downloads' to see if there are any available security updates.
6. Uninstall and reinstall your McAfee programs as a final resort if all other troubleshooting attempts fails. To uninstall your McAfee programs, click the Windows 'Start' button and click the 'Control Panel.'
7. Double-click 'Add or Remove Programs' to open the programs window. Scroll through and click the McAfee program you want to uninstall. Click 'Remove.' Perform the same procedure to uninstall other McAfee programs. Restart your computer when you are done.
8. Insert your McAfee installation disk into the computer CD-ROM drive to re-install the McAfee programs. If you purchased a download, navigate to the McAfee website to download and install your McAfee programs.
1. Open your Web browser (Internet Explorer, Firefox, Opera).
2. Navigate to the dll-download-system link (see Resources).
3. Search for 'Winsock.dll.'
4. Click to download 'Winsock.dll' and save the file to your Windows desktop.
5. Go to your Windows desktop and right-click on the 'Winsock.dll' file.
6. Click 'Start' and type 'C: Windows\System32' in the Search box. This will open the Sytem32 folder.
7. Paste the file in your System32 folder.
8. Select 'Yes' to replace the existing old file.
9. Click 'Start' and type 'CMD' in the search box and press 'Enter.' This opens the Windows command window.
10. Type at the command prompt 'Regsvr32 winsock.dll' and press 'Enter.'
11. Type 'Exit' to exit the command prompt.
12. Restart your computer.
1. Launch the Internet browser on your Mac computer. Click on the download link provided in the Resources section below.
2. Click the 'Download' tab, and the ActiveX download begins on the computer. The program application is not large, so it shouldn't take very long to complete.
3. Double-click the downloaded Mac ActiveX download in the 'Downloads' window (or double-click the desktop icon) to launch the installation.
4. Follow the installation prompts to complete the ActiveX setup.
1. Update any Nero software on your system. Ensure that the software is the latest version and is compatible with Windows Vista and your computer hardware. Uninstall any Nero software if it is up to date and you still think it might be the cause of the error message; you can always reinstall the software if this does not fix the error.
2. Disable 'Data Execution Prevention.' Click the Windows logo, then select 'All Programs.' Highlight 'Accessories' and then click on 'Command Prompt.' Type the command 'bcdedit.exe /set {current} nx AlwaysOff' to disable DEP. Reboot the computer and see if the error returns.
3. Turn off the ability for Windows to display thumbnails in Windows Explorer. Open 'My Computer' and click on the 'Tools' menu. Choose 'Folder Options,' then pick the 'View' tab. Check the option that says 'Always show icons, never thumbnails.' Restart Windows and wait to see if the error is gone.
4. Right-click the speaker in the system tray. Choose 'Playback Devices' from the pop-up menu. Right-click one of the devices that appears in the window. Uncheck the option that reads 'Show Disabled Devices.'
1. Right-click on the 'Start' button from your desktop and click the 'Explore' option from the shortcut menu.
2. Click the 'OK' button that appears for the 'Class Not Registered' error to close out of the dialog box.
3. Click the 'Start' button from the desktop and then click the 'Run' button. If you don't see the 'Run' button, type 'Run' in the search field and press 'Enter.'
4. Enter 'regsvr32 ExplorerFrame.dll' into the 'Open' field. Click the 'OK' button and then try to run Windows Explorer again. Click the 'Start' button from your desktop if you still receive the error and then click the 'All Programs' option.
5. Select the 'Accessories' option and then click the 'System Tools' option. Click the 'System Restore' option.
6. Click the 'Restore my computer to an earlier time' option and then select a restore date for a time before the error occurred. Click the 'Restore' button and your computer will automatically restart.
1. Launch the Internet Explorer Web browser.
2. Click the 'Tools' button, then select 'Internet Options' from the drop-down list. The 'Internet Options' dialog window will open.
3. Click the 'Security' tab, then click 'Internet' icon in the 'Select a zone to view or change security settings' box.
4. Click the 'Custom level' button. The 'Security Settings' dialog window will open. Click the check box next to 'Enable' under any item that has the words 'ActiveX' in it. Click the 'OK' button.
5. Click the pop-up 'Information Bar' located under the Internet Explorer Address Bar if it requests to install an ActiveX Control. Select 'Install,' then click 'Yes' on the pop-up box to confirm the installation. The ActiveX control will then be installed.
1. Click the 'Start' button and then right-click 'Computer.'
2. Click 'Properties' and then click 'Advanced system settings.' (Note: Type in your administrator password or provide confirmation, if prompted.)
3. Click 'Settings' and then click the 'Data Execution Prevention' tab.
4. Click 'Turn on DEP for all programs and services except those I select.'
5. Check the box next to the PaperPort software and then click 'OK.'
6. Close the 'System Properties' dialog box and then restart your computer if prompted.
1. Open "Start," "Programs" and click "Internet Explorer."
2. Navigate to the webpage requiring the ActiveX Control.
3. Click on the notification reading "This site might require the following ActiveX Control." Select "Install ActiveX Control."
4. Click "Run" if you trust the website and the publisher of the ActiveX Control. This will install it to your XP SP2 computer.
1. Ensure that your are attempting to open your DVD file with the right Windows Media application. Close out of Windows Media and then reopen the program and try to play the file again. If you receive the same error message, continue on to the next steps.
2. Read the information on the file you are trying to open, and make sure that your file is the only one needed and that it is not part of a series of files (like part 1 of 3). If it is a part of a series, you will need to download all of the files for your movie and then try to play the file again.
3. Download the InterVideo DVD XPack plug-in and follow the installation instructions if you are running XP on your computer. The InterVideo DVD XPack will decode your DVD and provide Windows Media with any additional codecs that might be needed to play it.
4. Install PowerDVD SE for Windows Vista if this is your operating system. This will provide everything you need to play your video files.
1. Click on the link that reads 'Diagnose Connection Problems' (or similar text) on the error page. This link usually appears beneath a list of causes for the connection problem. Some browsers do not have a direct link; in this case, go to 'Tools' and locate 'Diagnose Connection Problems.'
2. Follow the troubleshooting steps that appear. The Network Diagnostics Tool will guide the user through suggestions, such as checking the modem and/or router, to help diagnose the problem. This tool will also perform checks on network connections, such as identifying weak signals and wireless compatibility checks.
3. Examine the Diagnostics Log by clicking the 'View Diagnostic Log' link that appears in the last window of the troubleshooting steps.
4. Contact the Internet Service Provider (ISP) if the Network Diagnostics Tool could not fix the problem. Make sure to keep the Diagnostic Log open when speaking with the ISP representative. By having this log available, you will be able to provide detailed information to the representative that will enable them to fix the issue.
1. Close the VLC player.
2. Go to 'Start' and then 'Search.'
3. Type 'C:\Documents and Settings\username\Application Data\vlc' if you have Windows XP or 2000. If you have another edition of Windows, simply type 'vlc.' Press 'Enter' to find this file.
4. Look for a file in the search results called 'vlcrc.' Right-click it and choose 'Delete.'
5. Double-click on the 'Cache' folder and highlight all the files inside. Right-click them and select 'Delete.'
6. Open the VLC program; it should now work normally.
1. Click the Windows 'Start' button. Type 'rstrui' into the text box on the popup menu. Press 'Enter' to start the restore wizard.
2. Click 'Choose a Different Restore Point.' This lets you manually choose the last known good configuration backup on your computer. Click the 'Next' button.
3. Choose a date and time when the computer functioned without errors. The list of backups are ordered by date, so if you recently installed software and the errors started, select the most recent backup file. Click 'Next.'
4. Review the changes on the final window. Click 'Finish' to complete the restoration. Reboot your computer for the changes to take effect.
1. Click on the 'Start' menu and choose 'Restart' from the shutdown options to restart your computer. After your computer restarts, open Outlook Express to see if the problem is fixed. If not, continue to the next step.
2. Quit all problems except Internet Explorer and Outlook Express. From the 'Tools' menu in Internet Explorer, click 'Internet Options.' Click 'Delete Files' from the 'Temporary Internet files' section. Tick the 'Remove all offline files' box and click 'OK.' If the problem persists, continue to the next step.
3. Click 'File' from the Outlook Express menu bar, then click 'Work Offline.' Click 'Folder List,' then click 'Outlook Express.' At the upper-right corner of the panel for the list, click 'X' to close it. Choose 'Folder' from the 'File' menu. Click 'Compact All Folders' and wait for the program to finish. Continue to the next step if the problem is not fixed.
4. Select 'Run' from the 'Start' menu. Type 'msimn /reg' into the 'Open' box. Click 'OK.' From the 'Tools' menu in Internet Explorer, click 'Options.' Select the tab labeled 'Programs' in the pop-up window. Set Outlook Express as your default program for email and news. Go to the next step if Outlook Express is still having problems.
5. Select 'Run' from the 'Start' menu. Type 'regsvr32 urlmon.dll' into the 'Open' box. Click 'OK.' Do the same for 'regsvr32 mshtml.dll,' 'regsvr32 shdocvw.dll,' 'regsvr32 browseui.dll' and 'regsvr32 msjava.dll.' If this does not stop the problem, go to the next step.
6. Download the appropriate version of Internet Explorer you are using from Microsoft's site (see Resources). Follow the instructions to reinstall.